Gold Customer Care program expands support options for online retailers and manufacturers requiring comprehensive support and customer care services.

Many of our customers have requested more comprehensive support options from Marketworks

Atlanta (PRWeb) February 1, 2007 -- Marketworks, a multi-channel e-commerce software solutions provider, today announced the addition of its Gold Customer Care program for online retailers and manufacturers requiring comprehensive support and customer care services. The Gold Customer Care program adds to Marketworks’ extensive range of support options for customers.

"Many of our customers have requested more comprehensive support options from Marketworks," says Ken Powell , CEO of Marketworks. "We’ve invested in additional support resources to create our Gold Customer Care program to meet their needs, and provide them with a higher level of service. Our standard free Silver Customer Care program will remain," added Powell.

Marketworks Gold Customer Care program includes higher priority service, faster response time, expanded night and weekend support hours, and increased "live" toll-free phone support.

Marketworks is also introducing expanded application services designed for customers that lack the time and resources to manage certain software and service related tasks. Customers can now have a Certified Marketworks eCommerce Specialist perform key application services including imports/exports, custom reporting and profile configurations.

For more information on Marketworks Gold Customer Care program, please visit http://ww2.marketworks.com/support.php .

About Marketworks
Marketworks is a technology and marketing services company that empowers businesses to implement and successfully manage a multi-channel online business. Through major marketplaces, shopping comparison sites, search engines and storefronts, Marketworks delivers unparalleled automation and expertise so merchants can sell to more than 400 million shoppers each month. From its offices in the U.S., U.K. , Germany and Australia , Marketworks powers more than 4,000 businesses in 37 countries. Atlanta-based Marketworks lists more than eight million items each month to all marketplaces and facilitates more product listings than any other provider on eBay. The company holds eBay’s 2005 Star Developer Award.

Media Inquiries:
Jeremy Porter
Reaction Marketing Group
404-961-1900

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